Hand Care
Woody
Floral
Citrus
Shipping & Returns
Standard Shipping
3-5 business days.
Express Shipping
1-2 business days.
International Shipping
From 5 business days. We currently ship to: USA (United States of America), Great Britain, Portugal, Spain, Finland, Germany, France, Israel, Armenia, Azerbaijan, Turkey, UAE (United Arab Emirates), Russia, Kyrgyzstan, Uzbekistan, Vietnam, Italy, Belarus, Georgia, China, Japan, Kazakhstan, Poland, South Korea.
3-5 business days.
Express Shipping
1-2 business days.
International Shipping
From 5 business days. We currently ship to: USA (United States of America), Great Britain, Portugal, Spain, Finland, Germany, France, Israel, Armenia, Azerbaijan, Turkey, UAE (United Arab Emirates), Russia, Kyrgyzstan, Uzbekistan, Vietnam, Italy, Belarus, Georgia, China, Japan, Kazakhstan, Poland, South Korea.
Tracking details for your order will be provided in the dispatch confirmation email. Additionally, if you are a registered customer, you can also access these tracking details from within your account area once the dispatch has been confirmed.
Faulty/Damaged Goods
If you receive goods that are faulty or damaged, Verve Allure offers the option to exchange the items or receive a full refund. To initiate this process, please contact the Customer Service team via email or website contact form. Damaged products will be replaced with the same item as soon as possible.
In cases where the damaged product is out of stock, an alternative product will be offered. In some instances, providing photographic evidence of the damaged goods may be required, and more severe cases may necessitate collecting the damaged products for a Quality Review.
Quality Review Process
For goods believed to be faulty, notify Verve Allure of your intent to return the items in writing, either through the contact form or email. All goods believed to be faulty will be required for a Quality Review.
Verve Allure's Quality Review team will conduct a thorough investigation, and a response will be sent to you directly. It's important to include the order reference with all correspondence with the Customer Service team.
Returns Procedure
When returning items, ensure they are securely wrapped in the same packaging in which they were originally received, with the order reference clearly displayed on the exterior.
If the original packaging is no longer available, use appropriate packaging to prevent damage during the return. Refusing refunds or exchanges due to insufficient packaging is a possibility. If your order qualified for a gift with purchase and you wish to return the entire order, the free gift must also be returned for the goods to be exchanged or refunded.
Exchanges are typically processed within 2-5 working days from the date the returned goods are received, while refunds are processed to the original credit/debit card within the same time frame. It may take 5-7 working days for refunds to reflect on your account, depending on your card issuing bank.
If you receive goods that are faulty or damaged, Verve Allure offers the option to exchange the items or receive a full refund. To initiate this process, please contact the Customer Service team via email or website contact form. Damaged products will be replaced with the same item as soon as possible.
In cases where the damaged product is out of stock, an alternative product will be offered. In some instances, providing photographic evidence of the damaged goods may be required, and more severe cases may necessitate collecting the damaged products for a Quality Review.
Quality Review Process
For goods believed to be faulty, notify Verve Allure of your intent to return the items in writing, either through the contact form or email. All goods believed to be faulty will be required for a Quality Review.
Verve Allure's Quality Review team will conduct a thorough investigation, and a response will be sent to you directly. It's important to include the order reference with all correspondence with the Customer Service team.
Returns Procedure
When returning items, ensure they are securely wrapped in the same packaging in which they were originally received, with the order reference clearly displayed on the exterior.
If the original packaging is no longer available, use appropriate packaging to prevent damage during the return. Refusing refunds or exchanges due to insufficient packaging is a possibility. If your order qualified for a gift with purchase and you wish to return the entire order, the free gift must also be returned for the goods to be exchanged or refunded.
Exchanges are typically processed within 2-5 working days from the date the returned goods are received, while refunds are processed to the original credit/debit card within the same time frame. It may take 5-7 working days for refunds to reflect on your account, depending on your card issuing bank.